Can't visit a property in person? No problem! With VNKIC's Virtual Room Tour feature, you can experience any property from anywhere in the world through a live video walkthrough with a real estate agent. In this guide, we'll walk you through the entire process of booking and joining a virtual tour.

What is a Virtual Room Tour?

A Virtual Room Tour is a live, interactive video session where a property agent guides you through a home in real-time using video conferencing. Unlike pre-recorded videos, you can:

  • Ask questions about specific rooms or features
  • Request to see particular areas (kitchen, backyard, storage spaces)
  • Get instant answers about the property condition, neighborhood, and more
  • Experience 360-degree views of each room

Best of all? It's completely free with no commitment required!

Before You Start: Requirements

Before booking a virtual tour, make sure you have:

  1. A VNKIC account - You need to be signed in to book a tour
  2. A device with camera/microphone - Laptop, tablet, or smartphone
  3. Stable internet connection - For smooth video streaming
  4. A browser that supports Jitsi Meet - Chrome, Firefox, Safari, or Edge

Don't have an account yet? Sign up here - it only takes a minute!



Step 1: Find a Property You're Interested In

Start by browsing our property listings:

  1. Go to the VNKIC homepage
  2. Use the search filters to find properties by:
  • Location
  • Price range
  • Property type (House, Apartment, Villa, etc.)
  • Number of bedrooms/bathrooms
  1. Click on any property card to view its details page

Step 2: Open the Booking Modal

Once you're on the property details page:

  1. Look for the agent card on the right sidebar
  2. Find the purple "Book Virtual Tour" button with a camera icon
  3. Click the button to open the booking modal
Note: If you're not signed in, you'll see a "Sign in to book" prompt instead. Click it to log in first, then return to the property page.

Step 3: Choose Your Preferred Date & Time

In the booking modal, you'll see a form with two fields:

Select Date and Time

  1. Click on the "When would you like to tour?" field
  2. A date-time picker will appear
  3. Choose a date and time that works for you

Important rules:

  • The scheduled time must be at least 1 hour from now
  • Pick a time when you'll be available for 15-30 minutes
  • Consider the agent's working hours (typically 9 AM - 6 PM)

Add Special Requests (Optional)

  1. In the "Anything specific you'd like to see?" text area
  2. Type any special requests or areas you want to focus on

Example requests:

  • "I'd love to see the kitchen area in detail"
  • "Please show the backyard and garden"
  • "Can you check the storage spaces?"
  • "I'm interested in the natural lighting in bedrooms"

Step 4: Submit Your Booking

  1. Review your selected date/time and notes
  2. Click the "Book Virtual Tour" button
  3. Wait for the confirmation message

If successful, you'll see:

"Tour booking created successfully!"

Your booking status is now PENDING - the agent will review and confirm it.



Step 5: Track Your Booking Status

To check your booking status:

  1. Click on your profile avatar in the header
  2. Go to "My Virtual Tours" from the dropdown menu
  3. Or navigate directly to /customer/my-tours

Here you'll see all your bookings with their current status:

StatusMeaningPENDINGWaiting for agent confirmationAPPROVEDAgent confirmed - ready to join!REJECTEDAgent couldn't accommodate (reason provided)RESCHEDULEDAgent proposed a new timeIN_PROGRESSTour is happening right nowCOMPLETEDTour finished successfullyCANCELEDYou canceled the bookingNO_SHOWMissed the appointment

Step 6: Wait for Agent Confirmation

After submitting your booking:

  1. The assigned agent receives an instant notification
  2. They will review your request within 24 hours
  3. You'll receive a notification when they respond

Possible outcomes:

  • Approved: Great! You're all set for the tour
  • Rejected: Don't worry - the agent will provide a reason. You can book another time
  • Rescheduled: The agent suggests a different time. Check the new date in your dashboard

Step 7: Join Your Virtual Tour

When your booking is APPROVED and it's time for your tour:

  1. Go to My Virtual Tours dashboard
  2. Find your approved booking
  3. Click the green "Join Tour" button

This will open a Jitsi Meet video room in a new tab where you'll meet with the agent.

Tips for a Great Virtual Tour Experience

Before joining:

  • Test your camera and microphone
  • Find a quiet space with good lighting
  • Have your questions ready
  • Close unnecessary browser tabs

During the tour:

  • Enable your camera so the agent can see your reactions
  • Don't hesitate to ask the agent to slow down or revisit areas
  • Take screenshots if allowed
  • Ask about the neighborhood, utilities, and HOA fees

Step 8: Provide Feedback (After the Tour)

Once your tour is complete, you'll be prompted to leave feedback:

  1. Rate your experience (1-5 stars)
  2. Write a comment about the tour quality
  3. Indicate your interest level:
  • Very Interested
  • Interested
  • Maybe
  • Not Interested

Your feedback helps agents improve and assists other buyers in making decisions!

Frequently Asked Questions

Q: Is the virtual tour really free?

A: Yes! Virtual tours are 100% free with no hidden fees or commitments.

Q: How long does a virtual tour last?

A: Typically 15-30 minutes, but it can be longer depending on the property size and your questions.

Q: Can I book multiple tours?

A: Absolutely! You can book tours for as many properties as you like.

Q: What if I need to cancel?

A: You can cancel any PENDING booking from your dashboard. Click the "Cancel" button next to the booking.

Q: What video platform is used?

A: We use Jitsi Meet - a secure, open-source video conferencing platform. No download required!

Q: Can I book a tour for someone else?

A: Tours are booked under your account. If someone else wants to join, they should create their own account.

Q: What if the agent doesn't respond?

A: Most agents respond within 24 hours. If you don't hear back after 48 hours, contact our support team.

Q: Can I see 360-degree images before the tour?

A: Yes! Many properties have 360-degree panoramic images available on their details page. Look for the "360° Tour" section.

Troubleshooting Common Issues

"Book Virtual Tour" button not showing

  • Make sure you're signed in to your account
  • Refresh the page and try again

Can't select a date/time

  • The time must be at least 1 hour in the future
  • Try selecting a different date

Video not working during tour

  • Check your camera/microphone permissions in browser settings
  • Try using a different browser (Chrome recommended)
  • Ensure no other app is using your camera

Didn't receive confirmation

  • Check your email spam folder
  • Visit My Virtual Tours dashboard to see booking status
  • The agent may still be reviewing your request

Ready to Book Your First Virtual Tour?

Now that you know how it works, start exploring properties on VNKIC! Find your dream home and book a virtual tour today - experience real estate viewing from the comfort of your couch.

Have questions about virtual tours? Leave a comment below or contact our support team at ndanhx@gmail.com


Related Articles:

  • How to Create a VNKIC Account
  • Tips for First-Time Home Buyers
  • Understanding Property Listings on VNKIC
  • How to Contact Property Agents

Last updated: January 2026